Returns, Cancellation & Refund Policy - Alteriorr
Alteriorr operates as a marketplace and affiliate platform, where products and services are fulfilled directly by partner brands. This policy explains the terms governing order cancellation, returns, reverse pickup, and refunds for purchases made through www.Alteriorrsolutions.com or the Alteriorr platform.
By placing an order on Alteriorr, you agree to this policy.
1. Order Cancellation
1.1 Cancellation Before Shipping
Orders may be cancelled before they are shipped by the brand or fulfilment partner. Cancellation can be initiated through the Orders section of your Alteriorr account or by contacting Customer Support, subject to order status.
1.2 Cancellation After Shipping
Once an order has been shipped by the brand, cancellation may not be possible. In such cases, customers may raise a return request after delivery, subject to return eligibility.
1.3 Cancellation Confirmation
Once a cancellation request is approved, confirmation will be shared via email, SMS, or order dashboard notification.
2. Return Eligibility
A product is eligible for return only if:
- The return request is raised within the return window specified on the product page or order confirmation (typically 7–15 days from delivery, depending on category)
- The product is unused, unwashed, and undamaged
- All original packaging, tags, labels, manuals, and accessories are intact
- The product is not marked as non-returnable on the product detail page
Non-Returnable Items
Certain products may not be eligible for return, including but not limited to:
- Customised or made-to-order items
- Hygiene-sensitive or perishable products
- Items marked as final sale or clearance
Return eligibility is clearly mentioned on the product page and order details.
3. How to Initiate a Return
3.1 Return Request
You may initiate a return by:
- Logging into your Alteriorr account and selecting Return under your order, or
- Contacting Customer Support with your order number and reason for return
3.2 Approval & Instructions
Once reviewed and approved, Alteriorr will share return pickup instructions.
3.3 Reverse Pickup & Logistics
As orders are fulfilled directly by brands, Alteriorr will arrange reverse pickup through a third-party logistics (3PL) partner assigned by Alteriorr. The returned product will be shipped back to the brand’s warehouse or origin address.
4. Return Shipment & Inspection
- The product must be handed over in original condition to the 3PL partner
- Returned items are inspected by the brand or its designated return centre
- Acceptance or rejection of returns is based on the brand’s inspection outcome and policy compliance
5. Refund Process
5.1 Refund Initiation
Refunds are initiated only after the returned product is received and approved by the brand.
5.2 Mode of Refund
Refunds are processed to the original mode of payment:
- Online payments → original bank/card/UPI
- Cash on Delivery (COD) → bank transfer, wallet, or alternate method supported by Alteriorr
5.3 Refund Timeline
Refunds are generally processed within 10 business days after return approval. Bank processing times may vary.
6. Partial Returns & Exchanges
- Partial returns are allowed for multi-item orders, and refunds are calculated accordingly
- Exchanges may be offered based on product availability and brand If exchange is unavailable, a refund will be processed
7. Return Rejection
A return may be rejected if:
- The product is used, damaged, or altered
- Original packaging or accessories are missing
- The return window has expired
Rejected items may be shipped back to the customer as per brand policy.
8. Shipping Charges & Fees
- Return pickup may be free or chargeable depending on product category, brand policy, or location
- Original delivery/shipping charges are non-refundable, unless the return is due to an incorrect or defective product
9. Amendments to Policy
Alteriorr reserves the right to amend this policy at any time. Updates will be effective immediately upon posting on the Site with a revised Effective Date.
Returns, Cancellation & Refund – FAQs
Can I cancel my order after placing it?
Yes, you can cancel your order before it is shipped by the brand. After shipping, cancellation may not be possible, and a return request must be raised post-delivery.
How do I cancel my order?
You can cancel your order from the Orders section of your Alteriorr account or by contacting Customer Support.
What is Alteriorr’s return policy?
Products can be returned within the return window mentioned on the product page, provided they are unused and in original condition.
Who picks up returned products?
Alteriorr arranges reverse pickup through a third-party logistics partner.
Where are returned products sent?
Returned products are sent back to the brand’s warehouse or origin location, as Alteriorr operates as a marketplace.
How long does a refund take?
Refunds are typically processed within [X] business days after return approval.
How will I receive my refund?
Refunds are credited to the original payment method. COD refunds are processed via bank transfer or wallet.
Are delivery charges refundable?
Delivery charges are usually non-refundable unless the return is due to an error or defect.
Can I return only part of my order?
Yes, partial returns are allowed for eligible items.
What if my return is rejected?
Rejected returns may be sent back to you as per brand policy.
10. Contact Us
For any queries related to cancellations, returns, or refunds: